TERMS AND CONDITIONS
Compass Wellbeing is committed to providing a Covid secure environment that is both safe and welcoming for customers, contractors and employees alike. We have amended our terms and conditions to reflect this and these may change from time to time to ensure that they are in line with government advice and regulations.
Customers are asked to be pool ready on arrival where possible.
Customers should arrive no more than 5 minutes before the start of their session. Those who arrive earlier may be asked to wait outside.
Only one member of each party should enter the reception to let us know that you have arrived or are vacating the pool area.
Customers are asked to bring as few personal belongings as possible. Lockers will not be in use.
A limited supply of sanitised woggles and floats will be available. Customers who wish to bring their own pool toys, float aids etc. must ensure that these are sanitised before entering the pool area.
To check and take all belongings with them at the end of their session.
Please note this is a non-attended pool, and customers use at their own risk. Any customer under the age of 16 must be supervised by a responsible adult at all times.
Food is prohibited within the confines of the Hydropool area and only drinking water is permitted.
It is recommended that a maximum of 30 minutes is spent in the Hydropool, giving adequate changing time within the hour.
Customers are to attend the Hydropool during their allotted sessions and to leave enough time to change and collect personal items. Access to the Hydropool room starts at the booked session start time and customers must vacate the Hydropool room at the session end time. Any customers found to be abusing the session times may jeopardise their ability to book future sessions.
The Hydropool is to be left in a clean and acceptable condition as found. Please leave it as you would wish to find it.
No jumping or diving, no running or dangerous manoeuvring, no fighting or heavy petting in the Hydropool.
Customers must comply with the “Pool Rules” displayed on the pool wall.
Customers must shower prior to use of the Hydropool.
It is advised that customers do not wear jewellery/watches etc. whilst in the Hydropool. Compass Wellbeing will not accept any responsibility for loss or damage to items.
Customers must bring their own swimwear, towels, gowns, footwear. In addition to this, should there be a continence concern, it is the responsibility of the customer to bring adequate protection that can be worn in the water.
No one should enter the pool if they are unwell or have any contagious illness or infections such as gastro-intestinal infection, ear infection, chest infections, urine infections or uncovered wounds.
Water proof dressings should be used to cover minor cuts and abrasions.
Verruca socks must be privately purchased and worn at all sessions until the verruca has gone.
Should the pool become contaminated i.e. faeces, blood or vomit, swimmers are to exit the pool immediately and inform a member of staff.
General Terms and Conditions of use
All customers must show respect to our team at all times. Please remember that we are in the same situation as you and have no influence over the regulations or guidance laid down by the government. Abuse of any nature will not be tolerated.
Anyone showing symptoms of Coronavirus or who has been advised to self -isolate by the NHS Test and Trace system must not attempt to visit the centre. Customers with any other notifiable or contagious illness must refrain from attending the centre until 48 hours clear. Cancellations at any time due to the customer or any members of the party showing signs of Coronavirus or being asked to self-isolate by the Test and Trace system will be fully refundable (please see “Cancellations and Refunds” below for other details).
Customers and employees must adopt appropriate social distancing measures, as advised by the government at all times.
Our team will continue to wear face coverings in public spaces or where they are unable to maintain at least 1m distance from customers and colleagues. We would thank customers to continue to wear face coverings when moving around the facility if they can.
Customers and employees must practice exceptional hand hygiene. Hand sanitiser stations and hand washing facilities are widely available to enable this.
Customers must report to Reception on arrival. We will continue to display our NHS Covid 19 Test and Trace QR Code and would encourage customers to continue to check in via the NHS Covid 19 App, or leave their details with reception if asked. This is now voluntary and we will not be offended if you decline to do so.
For your comfort and general safety we would recommend no more than 6-10 people in the Hydropool or Sensory Room (dependent on age and size).
Anyone who is denied entry or asked to leave for not following any of the terms and conditions stated will not be entitled to a refund.
Compass Wellbeing reserves the right to change or amend our terms and conditions at any time.
All customers, particularly those with pre-existing medical conditions must check with their General Practitioner for guidance prior to commencing any activities at Compass Wellbeing.
Customers must adhere to any advice regarding Health & Safety given to them by the Wellbeing Team to ensure that sessions are held in a constructive and safe manner. Any deviation from the Health & Safety guidelines causing injury or damage to persons or the facility will be the responsibility of the customer.
Customers must use the facilities and the equipment with care to avoid unnecessary damage. All equipment at Compass Wellbeing is owned by Compass Wellbeing and at no time is equipment to be removed or altered by customers.
Customers must receive a demonstration on the use of equipment and must use in accordance with the demonstration given by the Wellbeing team
Photographs are not to be taken without prior consent of those involved.
Smoking is not permitted in any part of the building(s) and is only permitted in designated outside smoking areas.